Frequently Asked Questions

Frequently asked questions by our most of the customers while moving from one place to another.

I am shifting to a new place, what should I do?

Shifting can be a daunting and tension-filled activity for most. We at Droomex would love to help and reduce any stress when it comes to moving your household goods. Simply visit our site, where you can share the details of your move at your convenience, get instant pricing, and pay the booking amount. We will manage everything from thereon.

Does Droomex manage local shifting or inter-city moves?

Droomex’s experienced team manages both local shifting and inter-city moves.

How should I believe we will get satisfactory services at the destination?

Droomex is a well-known moving company, having branches of key locations and all-weather robust packing and well-trained manpower at all its branches. Our main motto is utmost satisfaction to our customers.

How long will the packing take?

The amount of time taken for packing depends on the volume of goods. We will aim to complete the packing, loading and dispatch on the same day. Depending on when the packing starts and the volume of goods – it may spill over to the next day. We will plan this with you in advance and try to make it as per your convenience. However, all the items would be picked up in one lot. Similarly, the delivery is made at one location in one lot. More than one destination address would have to be managed with separate orders.

What is the maximum liability of Droomex in case of lost consignment?

Droomex's liability for lost consignment during transit is restricted to the extent of the declared value or INR 2,000/- (Rupees Two Thousand Only), whichever is lower.

What kind of packing material will be used?

Our experienced packers and movers use time-tested packing material to ensure a high degree of protection for your precious goods. We use high quality packing material like cartons, bubble wraps, corrugated sheets and others. Our team also reviews these materials regularly and is involved in research to create more efficient packing methods. Our years of experience has taught us that there is no substitute for care.

Do I need Insurance?

While our experienced packers and movers take the utmost care in shifting your goods, subscribing to a risk cover is a good choice. Risk cover protects you in the event of an unfortunate incident. A risk cover note will be issued to you if you choose to subscribe. All risks shall be covered as per ITC B (basic risk cover).

What all is included in unpacking?

Unpacking services include unpacking of the goods, putting the furniture at your new location and clearing of the debris. Handyman, assembly, electrician, plumbing or such related services are not included in the unpacking or delivery services.

Does Droomex provide storage services?

Yes, Droomex offers storage & warehouse services. We have professionally managed warehouses located at key locations. Please contact us for further details.

Is it possible to change the packing date?

Yes, it is possible to change the packing date up to 48 hours prior to the packing date. Any changes post that would lead to creation of a new booking and forfeiting of the earlier booking amount paid.

Who do I contact for queries or any help?

For any queries, please email us at support@droomex.com or call us at 9300930062.